Help with Our Games
Questions about any of our games, including: Alien Hominid, Castle Crashers, BattleBlock Theater, Pit People, and more!
Alien Hominid Invasion
- When is the game releasing?
- Who made the music for Alien Hominid Invasion?
- Is there any point in staying in the level longer?
- Why am I getting multiples of one weapon?
- Can you replay the game?
- Why should I dig or roll?
Help with All The Games (General)
- I bought your game on one system, but then it came out on a different system I like better. Can I transfer my game?
- I would like a refund.
- What is NAT, and why should I care about it?
- How does the multiplayer for your games work?
- I get "Error 51" when I try to launch Steam games.
- My Steam game won't save.
Castle Crashers (Switch)
Pit People (General)
- Known Issues in Pit People - DO NOT REPORT
- Do I need to buy the game again if I got it during early access?
- Can I stream and make videos with Pit People?
- How does the tournament stuff work?
- What do I get as an early access supporter?
- Can you replay story missions in Pit People?
Pit People (Steam)
- I just got an Anti-virus notification when playing Pit People. What do I do?
- Cannot launch the game or getting the “Preparing to Launch” message.
- Why did I get the “Content Locked” error after downloading the game?
- Why is my aspect ratio causing black bars?
- Is there a way to share Replays?
- Will Pit People Steam include Mac OS and Linux in the future?
Pit People (Xbox One)
BattleBlock Theater - Steam
- I can't find a BattleBlock match online!
- My controller doesn't work on my Windows computer.
- All I see is a white screen when I launch BattleBlock Theater on Steam. Help!
- My progress is missing.
- My game won't boot, crashes at boot, or boots to a black screen. What should I do?
- I get a message about missing sprite shaders. How do I fix this?
BattleBlock Theater - XBLA
Castle Crashers Remastered - Xbox One
- How do I transfer my saved data from Castle Crashers Xbox 360?
- What happened to the "We-Love-You-Forever Discount"?
- I'm appearing as invisible to other players online while in the lobby or I'm unable to see them. What should I do?
- What's makes Castle Crashers Remastered different from Castle Crashers?
- What countries is Castle Crashers Remastered available in?
Castle Crashers - Steam
- Why replace All You Can Quaff with Back Off Barbarian in the latest Castle Crashers Steam update?
- I see slow framerate both offline and online, how can I fix it?
- I see slow framerate when I play online only, how do I fix this?
- When I launch the game, I only see a black screen and don't hear any game audio.
- When I launch the game, I only see a black screen but hear game audio.
- I lost all my progress, what should I do?
Castle Crashers - XBLA
Castle Crashers - PSN
- When I search via Quickmatch, I get the "Searching for Games" message followed by the "No Games Found" message. There must be games available. Why is this happening?!
- When I host a game, other people can't join and/or can't accept my invites. What should I do?
- I have no issues with hosting or joining, but when I get into game, I can play for 5 minutes before getting booted from game. Why can't I stay in game?
- When I search for games multiple times using the same search parameters, sometimes I see the same open games and other times I see completely different games. Why is this?
- I have NAT type 2 and UPnP is set to Available. I'm still having trouble hosting games, and friends are getting error messages like: "Game is No Longer Available".